Privacy Policy

Last updated: 11 October 2026

This notice explains how 中山市梯拓照明电器有限公司, operating the TITK / TITKLED website at https://titk-led.com/ (“we”, “us”), handles personal information in connection with product inquiries and this website.

1. Contact and scope

For privacy questions or requests, email info@titk-led.com. Our business contact address is No. 9, 1st Street, Hongye Road, Caoer, Guzhen Town, Zhongshan, Guangdong, China. Telephone: +86 188 2500 9167. This website is intended for business buyers, including wholesalers, distributors and lighting brands.

2. Information collected

When you request a quotation or samples, we collect the information you provide, such as your name, business email, company, country or region, product or model, estimated quantity, customization and certification requirements, and message. If you contact us by email or WhatsApp, we also receive the contact details and correspondence you choose to send. Please avoid sending unnecessary sensitive personal information.

Our inquiry form also records the source page, landing page and campaign parameters (UTM source, medium, campaign, content and term), where available. These help associate your inquiry with the relevant product and understand how inquiries reach us. Website operation and security can involve technical information such as IP address, browser information, requested pages and access times.

If you use account, ordering, comment or review features, the information submitted through those features is also processed. Published comments or reviews may be visible to other visitors; do not include private contact information in public text.

3. How information is used

We use inquiry information to respond to your request, discuss specifications, prepare quotations, arrange requested samples, and manage related business correspondence. Where European or UK data protection law applies, responding to a request may involve steps requested before a contract, or our legitimate interest in communicating with business contacts. Website security and handling business inquiries also serve our legitimate interests, subject to applicable rights. Where consent is required for an optional use, that use requires consent. Source and campaign information helps us assess inquiry channels. Technical information supports website operation, security and prevention of abuse. Where a transaction proceeds, relevant information is used to administer that transaction and associated records.

We do not sell customer personal information, use it for advertising remarketing, or provide it to other companies for their independent marketing. Submitting an inquiry does not subscribe you to a newsletter.

4. Storage and service providers

Inquiry submissions are recorded in our website form database and delivered through our email system. Our team uses these records to handle your request. Website hosting, maintenance and email delivery providers may process information as needed to provide their services. If you choose to communicate through a third-party platform such as WhatsApp, that platform also handles information under its own privacy terms.

We operate in China, so information sent to our team may be accessed and processed in China. External service providers may process information in other countries. Contact us for information about the service providers and arrangements relevant to your request.

5. Cookies and third-party website features

The site uses WordPress and WooCommerce features, including cookies for sessions, account functions and source attribution where those features are used. The language selector uses GTranslate. Translation features may connect to third-party translation services. The WhatsApp contact feature opens an external communication service when used. Third-party services apply their own privacy policies.

You can manage or delete cookies through your browser settings. Blocking some cookies may affect sign-in, preferences or other website functions. Where the site presents cookie choices, use those controls to manage the options offered. Browser settings do not remove information you have already submitted in an inquiry.

6. Retention

We currently have no fixed automatic deletion period for inquiry records and related correspondence. This means that records may remain in our website database, business systems and email accounts after an inquiry has been handled. You can request deletion by contacting info@titk-led.com. When handling a request, we consider ongoing quotations or orders, after-sales matters, disputes and applicable record-keeping obligations. We will explain if information must be retained for a specific reason.

7. Requests and choices

You may contact info@titk-led.com to request access to or correction of personal information you have provided, or to request deletion. Please provide enough information to identify the relevant inquiry; do not send identity documents unless specifically needed through an agreed process. We may need to verify the request and retain records where required for applicable legal obligations or unresolved business matters.

Depending on the law applicable to you, additional rights may include restriction of processing, objection, portability, and withdrawal of consent where processing relies on consent. You may also raise a concern with the relevant data protection authority. These rights depend on the circumstances and are not absolute.

8. Updates

We will update this page when our information-handling practices change. The published version will show its last-updated date. For questions about this notice or your information, contact info@titk-led.com.

Optional website analytics

With your permission, we use Google Analytics 4 to understand page visits, clicks on contact links, and successful inquiry submissions. Analytics may process device and browser information, approximate location, and cookie identifiers. We do not include your name, email address or inquiry message in our analytics events. We do not enable advertising personalization or Google Signals in this integration.

You can accept or reject optional analytics, or withdraw your choice at any time using Analytics preferences in the website footer. Rejecting analytics does not prevent you from browsing products or sending an inquiry. Google processes analytics data on its infrastructure, which may be outside your country. See Google's Privacy Policy.